Frequently Asked Questions
How can I place an order?
How can I place an order?
By directly accessing our website www.robertogarrudo.com , it is the most convenient, fastest and safest way.
By email, sending an email to pedidos@robertogarrudo.com
We'll give you personalized attention via WhatsApp by writing to us at 650 983 080.
By phone at 95 433 32 51 or 95 433 88 61, Monday to Friday from 8:30 a.m. to 8:30 p.m.
Does the number of products influence the price of the product?
Does the number of products influence the price of the product?
No, the price of the product is the one marked on the Web, regardless of the number of products, in any case if you are going to place a large volume order you can send us an email to: pedidos@robertogarrudo.com , or call the phone number 954 33 32 51 / 954 33 88 61 , or by Whatsapp at 650983080 and we will handle your case in a personalized way.
What happens if one of the products is out of stock?
What happens if one of the products is out of stock?
If any of the products in your order are out of stock or in production, our system will prevent you from making the purchase by default. Please contact us by email or phone so we can resolve the issue as quickly and efficiently as possible.
How can I make an exchange or return?
How can I make an exchange or return?
To make any exchanges or returns, please contact us via WhatsApp at 650983080, and we will contact you to explain the procedure.
How can I find out the status of my order?
How can I find out the status of my order?
To do this, you must log in to your user account on our website, enter your email address and password, then click on "My Order History and Details ." If you placed your order by phone, you can also contact us by phone at 954333251 / 954338861 , prefix 0034 if you are calling from outside Spain, or by WhatsApp at 650983080.
How can I make the payment?
How can I make the payment?
You can pay by bank transfer to our account number: ES21 2085 4784 08 0330201349, PayPal by sending money to: pedidos.robertogarrudo@gmail.com , card by placing the order directly on the website or if you do it by another means indicated above we need your email and we will send you a payment link and by bizum (only for orders made through the website).
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery times are as follows:
SPAIN AND PORTUGAL
(Except the Canary Islands, Balearic Islands, Ceuta, Melilla, the Azores, and Madeira) As a general rule, orders to the peninsula are delivered within 24/72 business hours, provided we have the product in stock. If any extraordinary situation arises that causes a delay in shipping your order, we will personally contact you.
REST OF SPAIN
(Canary Islands, Ceuta and Melilla)
Orders to the Canary Islands take approximately 7 to 15 business days from the date of payment, provided the product is in stock. If the order is held in customs, we cannot be held responsible for any delays.
Orders to Ceuta and Melilla take approximately 5 to 7 business days from the date of payment, provided the product is in stock. In the event that the order is held in customs, we cannot be held responsible for any delays.
Orders to the Balearic Islands take approximately 3 to 7 business days from the date of payment, provided the product is in stock.
EUROPE (ZONE 1)
(Germany, Austria, Belgium, France, the Netherlands, Italy, Luxembourg, and the United Kingdom). Between 4 and 7 business days from the date of payment, provided the product is in stock.
REST OF EUROPE
Between 4 and 15 business days from the date of payment and provided the product is in stock.
UNITED STATES AND CANADA
Between 7 and 10 business days from the date of payment and provided the product is in stock.
REST OF THE CONTINENTS
(Africa, America, Asia and Oceania) Approximately between 10 and 30 days from the date of payment and provided that we have the product in stock.