DELIVERY INFORMATION

At ROBERTO GARRUDO, a clear delivery and distribution system has been put in place for our products that is open to customer inquiries. If you have any queries, you can contact us through the following means:

·         Use our direct form via customer service

·         Send us an email to pedidos@robertogarrudo.com

         Call us by phone on 954 33 32 51 or 954 33 88 61

·         Send us a WhatsApp message at 650 983 080

SHIPPING COSTS

The cost of the order will depend on its volumetric weight. The volumetric weight is the space that the product occupies in the means of transport. The formula varies depending on the company and the means of transport used for shipping and delivery.

The carrier entrusted with shipments is MRW, who uses the following formula:

Length * Height * Width / 6000

When the volumetric weight is less than the real weight, the measurement used in this case will always be the real one.

Our products contain information with which you can estimate the corresponding shipping cost.

Free Shipping Cost

At robertogarrudo.com we have free shipping for all orders made in Mainland Spain and Portugal for an amount greater than €60.

 

Mainland Spain and Portugal

0-5Kg

5-10kg

10-15Kg

15-20Kg

20-25Kg

25-30Kg

30-35Kg

35-40Kg

€5

€8

€11

€17

€20

€22

€ 24.20

€26

 

The Canary Islands

2kg

2-3Kg

3-4Kg

4-5Kg

5-6Kg

6-7Kg

7-8Kg

8-9Kg

€12

€16

€18

€22

€42.50

€48.50

€54.50

€60.50

 

9-10Kg

10-11Kg

11-12Kg

12-13Kg

13-14Kg

14-15Kg

66.5

€72.50

€78.50

€84.50

€90.75

€96.50

 

Balearic Islands

0-1Kg

1-2Kg

2-3Kg

3-4Kg

4-5Kg

5-6Kg

€10

€12

€15

€18

€20

€22

 

Ceuta

2kg

2-3Kg

3-4Kg

4-5Kg

5-6Kg

6-7Kg

7-8Kg

€26

€39

€52.40

€63.80

€76.40

€89

€101.60

 

8-9Kg

9-10Kg

10-11Kg

11-12Kg

12-13Kg

13-14Kg

14-15Kg

€ 114.2

€ 126.8

€ 139.4

€152

€164.6

€177.20

€189.80

 

Melilla

2kg

2-3Kg

3-4Kg

4-5Kg

5-6Kg

6-7Kg

7-8Kg

8-9Kg

20

26.6

32.1

38.7

44.2

50.8

56.3

62.9

 

9-10Kg

10-11Kg

11-12Kg

12-13Kg

13-14Kg

14-15Kg

€ 68.4

€75

€ 80.5

€ 87.1

€ 92.6

€ 99.2

 

Europe Zone 1

Applicable in Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and the United Kingdom.

0-1Kg

1-2Kg

2-3Kg

3-4Kg

4-5Kg

5-6Kg

6-7Kg

7-8Kg

8-9Kg

9-10Kg

€ 17.1

€ 17.1

20. 8

21

23 3.

24.

€ 26.2

28

29. 3

31, 6

 

10-11Kg

11-12Kg

12-13Kg

13-14Kg

14-15Kg

15-16Kg

16-17Kg

17-18Kg

18-19Kg

19-20Kg

€ 32.4

33

38. 7

44 8.

48 8.

52 9.

61 9.

69

€75

€ 81.1

 

 

DELIVERY TERMS

SPAIN AND PORTUGAL

·         Mainland: As a general rule, orders to the peninsula are delivered within 24/72 hours provided that the product is in stock and provided that it is placed on business days. If there is an extraordinary situation that would hinder delay of the order's delivery, we will personally contact you at our earliest juncture.

·         Canary Islands, Ceuta and Melilla: Orders for the Canary Islands take approximately between 7 and 15 days from the date of payment and whenever the product is in stock. Orders for Ceuta and Melilla take between 5 and 7 days approximately from the date of payment and providing the product is in stock. The cost of Customs Procedures is not usually indicated, normally if it is 1 or 2 items, there are rarely retained in Customs, for larger quantities and volumes, please bear this in mind when making the purchase, in these cases you must take into account that delivery timeframes may depend on Customs. Shipments are made via MRW.

·         Balearic Islands: Between 3 and 7 business days from the date of payment and providing the product is in stock.

 

Europe Zone 1

Applicable in Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and the United Kingdom. Between 3 and 7 business days from the date of payment, providing the product is in stock at our store.

REST OF EUROPE.

Between 4 and 15 business days from the date of payment, providing the product is in stock at our store.

United States and Canada

Between 7 and 10 business days from the date of payment, providing the product is in stock at our store.

OTHER CONTINENTS

(Africa, America, Asia and Oceania) Depending on the Country and the International Post service, as a general rule between 10 and 30 days approximately from the date of payment and providing the product is in stock.

RETURNS AND REFUNDS

The customer may change any item that is not to their liking or does not fit, whenever the conditions set forth are fulfilled. The customer has a period of 15 calendar days, from the date of receipt of the merchandise, in which to return a product. The essential requirements to carry out the return are:

·         That the product is as new, without signs of use, with the original box and labels.

·         That the product has not been tampered with.

·         The invoice or purchase receipt has been retained.

 

If the product meets the above conditions, the customer may exchange the item for any other size or for another model that we have in stock.

You must notify of the return within 10 days from the date of receipt of the shipment. To return an item, you must first notify us and send us an e-mail to:   pedidos@robertogarrudo.com indicating the RETURN subject and detailing in the email your purchase information including the name, telephone number, order number, etc.

You can also send a WhatsApp message to 650 983 080 or by phone on 0034 954 33 32 51/954 33 88 61

Finally, the client can also contact us through their user profile at www.robertogarrudo.com

Once the item has been received, we will reply as soon as possible indicating the shipping costs incurred for the subsequent shipment of the changed item and the method of payment.

Once an item has been requested for exchange, the new item will be shipped to your address. For returns, the procedure will be as follows:

·         The transport carrier handling the new item will collect the product for return, with the client bearing expenses of:

   € 7 for payments by transfer or card

   € 8.50 for payments by or cash on delivery

·         The product to be returned must be properly wrapped to avoid damage and deterioration.

For the return of an order and refund of the amount paid, there are two options:

·         The customer sends us the package by mail or in person and once reviewed, we refund the amount of the product (minus shipping costs). This will be sent to the following address:

ROBERTO GARRUDO

C / Alfarería, 123, local A

41010 Seville

Spain

·         Roberto Garrudo sends the product to be collected through an accredited carrier and once it has been delivered and reviewed at our headquarters, the amount of the product will be duly refunded, minus the cost generated for the return of the order (€5 standard rate).