Frecuent Questions

Does the number of products ordered have a bearing on their price? No, the price of the product is the one marked on the Web, regardless of the number of products, in any case if you intend to place a large order you can send us an email to: pedidos@robertogarrudo.com, by calling 954 33 32 51/954 33 88 61, or by WhatsApp by writing to 650 983 080 and your order will be handled in a personalised manner.

 

What happens if one of the products is out of stock? If amongst the products in your order, there is one that is out of stock or in the manufacturing process, our default system will not let you complete the purchase, please contact us via e-mail or by phone to be able to solve this issue in the most suitable manner and as swiftly as possible.

 

What if I am not satisfied with the products or they do not fit me? RETURN: The customer may change any item that is not to their liking or does not fit well as long as it meets the following conditions: The customer has a period of 15 calendar days, from the date of receipt of the merchandise, to return a product. The essential requirements to carry out the return are: * That the product is new, without signs of use, with the original box and labels. * That the product has not been tampered with. * The invoice or purchase receipt has been retained. If the product meets the conditions above, the customer may exchange the item for any other size or model that we have in stock, the cost of returning the product will be borne by the customer and they will have to send us the product / s to the following shipping address: ROBERTO GARRUDO C / Alfareria, 123 41010 Seville Spain Telephone: 0034 954333251/954338861 Once the merchandise has been received in our store, and after checking its condition, the item will be returned, the return of erroneous shipments will be admitted, with our company being liable for shipping costs whenever the customer notifies of this circumstance within 10 days from the date of receipt of the shipment. To return an item, you must first notify us and send us an e-mail to:  RETURN pedidos@robertogarrudo.com indicating the RETURN subject and detailing in the email your purchase information including the name, telephone number, order number, etc. You can also contact us by WhatsApp at 650 983 080. Once the item has been received, we will reply as soon as possible indicating the shipping costs incurred for the subsequent shipment of the item and payment method.

 

Can I place an order by phone? At robertogarrudo.com , you can also place your order by phone, by calling 954 33 32 51/954 33 88 61 or via WhatsApp at 650 98 30 80  from Monday to Friday from 9:30 to 13:30 and from 16:30 yo 20:30  hours.

 

How can I place an order?

  • Directly logging onto our website www.robertogarrudo.com, is the most comfortable, swiftest and secure way.

  • By email, by sending an email to pedidos@robertogarrudo.com

  • By WhatsApp by messaging us at  650 983 080, we will offer personalised customer care from Monday to Friday from 8:30 to 13:30 and from 16:30 to 20:30

  • By phone by calling 95 433 32 51 or 95 433 88 61, during office hours.

 

My Order Status
To view this, access your user account on our website, enter your email and password, then click on Check My Orders. If the order was made by phone, you can also consult us at the contact number: 954333251/954338861, prefix 0034 if you dial from outside Spain, or by WhatsApp at 650 983080.

 

Payment methods
PAYMENTS BY CREDIT OR DEBIT CARD
At robertogarrudo.com
we are aware of the importance of having a secure payment system in place. We are currently integrated into the 4B payment gateway system, through the REDSYS channel, the company that maintains the largest and most reliable card payment and processing infrastructure in all of Spain. PAYMENTS BY TRANSFER OR ENTRY IN THE WINDOW
If the method is income or bank transfer, the following fields must be specified:
PAYER: Put the name and surname of the buyer /Company
RECIPIENT: Zapatos Pasarela, S.L. (Roberto Garrudo)
ITEM: Enter the number of order online or the customer's name if you ordered by phone.BANKING INSTITUTION: Ibercaja
ACCOUNT NUMBER: ES21 - 2085 - 4784 - 08 - 0330201349
IBAN for transfers from abroad: ES21 2085 4784 08 0330201349
SWIFT from the bank or BIC: CAZRES2Z


Once we have received the bank transfer or deposit into our account, shipment of the order shall commence. You can send us a receipt by e-mail to: pedidos@robertogarrudo.com, though for security reasons, the order will not be considered validated until the financial department has bank confirmation of the transfer or deposit. Please, if you choose "Bank Transfer" as a payment method, do not forget to carry this out within a term of no more than 7 days, so that we can hold the order. Otherwise, we cannot guarantee and hold the products corresponding to your order. If after 7 days the payment has not been received, we would understand that you are no longer interested in the purchase of the products, meaning the order will be automatically cancelled.

 

PAYMENT THROUGH PAYPAL
Paypal allows consumers with e-mail to send payments over the Internet safely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who are not served by traditional payment mechanisms. To be able to pay using Paypal, you must previously open a Paypal account. Once we have verified that the payment has been made in our Paypal account, the order will be duly shipped. For more information you can visit the Paypal website. https://www.paypal.com 

 

CASH ON DELIVERY
This payment method carries an additional cost of 4% already included in the total shipping costs of the order if it has been made through our website, as commission fixed that the transport company charges us. The total amount will be paid upon receipt of the order to the employee of the transport agency that makes the delivery. This payment method is available solely for shipments to the Mainland Spain, the Balearic Islands and Portugal.

 

Guarantee
The articles offered in our online store are endorsed by important commercial firms and meet the same quality and guarantee requirements as the products offered for sale in our establishments. Offering the highest quality and the best guarantee is our commitment to our customers. In accordance with current regulations on consumer goods guarantees, our products are guaranteed from the date of the purchase invoice, although during the first six months the defect that the product may display is presumed to originate from the factory, unless proven otherwise, the consumer must demonstrate that it is an original factory defect. robertogarrudo.com will process the guarantee with the technical service of the product brand. Once the article has been analysed by the technical service, the following situations may occur:

  • The technical service will undertake the repair of the product and return it to the customer.

  • The technical service will exchange the item for a new one. In this case, the same item will ALWAYS be returned (except for when the latter is out of stock).

  • The technical service will determine that the product has no manufacturing fault and that the change or repair is not admissible. In this case, the original product will be returned to the customer.



 Returns
 As of November 23, the exchange or return period is extended until January 12. The customer may change any item that is not to their liking or does not fit, whenever the conditions set forth are met. The customer has a period of 15 calendar days, from the date of receipt of the merchandise, in which to return a product. The essential requirements to carry out the return are:

  • That the product is as new, without signs of use, with the original box and labels.

  • That the product has not been tampered with.

  •  The invoice or purchase receipt has been retained.

If the product meets the above conditions, the customer can exchange the item for any other size or for another model that we have in stock, the cost of returning the product will be borne by the customer with the latter having to send us the product / s to the following shipping address: ROBERTO GARRUDO
C / Alfarería, 123, local A
41010 Sevilla
Spain
Telephone: 0034 954 33 32 51/954 33 88 61

Once the merchandise has been received in our store, and after checking its condition, the item will be returned, the return of erroneous shipments will be admitted, with our company being liable for shipping costs whenever the customer notifies of this circumstance within 10 days from the date of receipt of the shipment.To return an item, you must first notify us and send us an e-mail to: pedidos@robertogarrudo.com indicating RETURN in the subject field and detailing in the email your purchase information including the name, telephone number, order number, etc. Once the item has been received, we will reply as soon as possible indicating the shipping costs incurred for the subsequent shipment of the changed item and the method of payment.

 

Shipping costs
We work with shipping costs from € 5.00 to the peninsula.If you want to see the costs applied to your order, all you have to do is identify yourself / register and you can see them in the shopping cart.
The payments cash on delivery They carry an additional cost of a fixed amount of € 1.50, whatever the total order. This amount corresponds to the commission that the transport company charges us. This modality is available only for shipments to the Peninsula, the Balearic Islands and Portugal.
European and overseas customers will be responsible for paying customs and/or import duty.Shipping costs do not include customs fees in the country of origin, robertogarrudo.com is not responsible for any additional charges; These charges are the responsibility of the customer.

 

Delivery timeframes are as follows:

 MAINLAND SPAIN AND PORTUGAL
 (Except Canary Islands, Balearic Islands, Ceuta, Melilla, Azores and Madeira Islands) As a general rule, orders to the peninsula are delivered within a period of 24/48 hours As long as the product is in stock and as long as it is business days. If there is an extraordinary situation that would hinder delay of the order's delivery, we will personally contact you at our earliest juncture.

 

SPAIN
 (Canary Islands, Ceuta and Melilla) Orders for Canary Islands They take between 7 and 15 days approximately from the date of payment and as long as the product is in stock. The cost of Customs Procedures is not usually indicated, normally if it is 1 or 2 items, there are rarely retained in Customs, for larger quantities and volumes, please bear this in mind when making the purchase, in these cases you must take into account that delivery timeframes may depend on Customs. Shipments are made by Post. |||UNTRANSLATED_CONTENT_START|||Orders for Ceuta y Melilla  they take between 5 y 7 days approximately from the date of payment and as long as the product is in stock. The cost of Customs Procedures is not usually indicated, normally if it is 1 or 2 items, there are rarely retained in Customs, for larger quantities and volumes, please bear this in mind when making the purchase, in these cases you must take into account that delivery timeframes may depend on Customs. Shipments are made by Post.

SPAIN
(Balearic Islands) Between 3 and 7 business days from the date of payment and as long as the product is in stock.

EUROPA (ZONA 1)
Germany, Austria, Belgium, France, Holland, Italy, Luxemburg and UK. Between 3 and 7 business days from the date of payment, as long as the product is in stock at our store.

REST OF EUROPE.
Between 4 and 15 business days from the date of payment, as long as the product is in stock at our store.

US and CANADA.
Between 7 and 10 business days from the date of payment, as long as the product is in stock at our store.

OTHER CONTINENTS 
(Africa, America, Asia and Oceania) Depending on the country and International Mail Service, between 10 y 30 days approximately from the date of payment and as long as the product is in stock